Shipping policy

Pre-Order Shipping Policy:

  1. Pre-Order Definition:

    • At Yuso, a pre-order is an advance purchase of an item before its official release or restocking. Pre-ordering allows you to secure items in high demand or limited availability.

  2. Payment:

    • When placing a pre-order, your payment will be processed immediately to secure your item. This ensures that you are among the first to receive the product once it becomes available.

  3. Shipping Dates:

    • Pre-order items will have an estimated shipping date specified on the product page. This date is subject to change due to unforeseen circumstances, such as production delays or other issues. We will communicate any updates regarding shipping dates promptly.

  4. Order Consolidation:

    • If your order includes both pre-order and in-stock items, we may choose to ship all items together on the pre-order item's release date. If you prefer separate shipments, please contact us, and additional shipping fees may apply.

  5. Shipping Method:

    • The shipping method chosen during the pre-order process will be applied when the item is ready to ship. Please note that the shipping timeframes begin once the item is dispatched, not at the time of order placement.

  6. Communication:

    • We will keep you informed about the status of your pre-order through email updates. If there are any changes to the shipping timeline or other relevant information, you will be notified promptly.

  7. Cancellation:

    • Pre-orders can be canceled before the item is shipped. If you wish to cancel, please contact us as soon as possible. Once the item is dispatched, our standard return policy applies.

  8. Refunds:

    • Refunds for pre-orders are processed in accordance with our refund policy. Please refer to our refund policy for more details.

  9. Customer Support:

    • If you have any questions or concerns about your pre-order, our customer support team is here to assist you. Contact us at [your contact email].

By placing a pre-order with Yuso, you acknowledge that you have read, understood, and agreed to the terms outlined in this Pre-Order Shipping Policy. Thank you for your trust and support.